• In order to ensure a delivery on time, please ensure that your parcel has the full, correct address, an email address in the correct format and a mobile or landline number for the intended recipient. This will help the delivery partner to ensure the parcel is delivered correct first time. This should be clearly marked on the parcel. 
• If for any reason a parcel is not released by the Turkish customs authority for delivery, it will not be returned to sender.
• It is crucial to check all relevant customs paperwork is complete and all regulations met before shipping.
• Timescales shown above do not include delays caused by destination country customs processes. Please be aware that customs could add additional time to your parcel delivery.

• Parcels to Northern Cyprus are delivered through Turkey - parcels should have "MERSIN 10" as the postcode and "Turkey" as the country of destination

• The definition of 'working days' and other important information can be found here

• To avoid delivery / customs issues, our carrier partners request that a full name is mandatory for globalexpress parcels (e.g. Mr John Smith)
• Mobile phones and any other device that uses a sim card are prohibited for import for private individuals
• Our delivery partner does not accept shipments with a value over 30 Euro for occupied Northern Cyprus
• globalexpress transit times are based upon collection times, sender and recipient locations.
• For details, please use the globalexpress calculator (via 'delivery' tab) here

[Note for awareness: the globalexpress calculator illustrates delivery speeds for parcels sent by account customers; parcels sent by retail channels may take longer and depend on posting method]

• For globalbulk and globalbulk^direct, maximum height is 2.4m. Pallets that are non-stackable, fragile, or are more than 1.2m in height will be charged for the space that they occupy in the vehicle, including the free space up to the roof (i.e. 2.4 metres in height).
• For globalbulk and globalbulk^direct, four way entry disposable pallet bases should be used [NB: "Industrial" or "Standard" sized base size is 1.2m x 1.0m, a "Euro" base size is 1.2m x 0.8m]

• Exporting to Turkey requires customs paperwork for most items from 01 January 2021
• Certificates of origin required for most types of goods.
• Textiles should have all details (component materials, whether raw, bleached, dyed etc) on the commercial invoice.
• Foodstuffs containing colouring should have the details of these ingredients on the commercial invoice.
• Chemical and pharmaceutical goods are subject to restrictions.
• Meat for human consumption will require a halal certificate
• Postage charges and fees needed to be added to the content value of the item for the fiscal customs clearance of all items over the 30 EUR import customs declaration threshold when sending to Turkey. Moving forward a standard fee of 3 EUR will automatically be applied and considered in relation to any items missing the postage charge information. In accordance with these new regulations, items will no longer be returned to the sender owing to a lack of postage charge information.
• In order to confirm that your items are not prohibited or restricted, please check our dedicated page here
• Should you require specific customs advice and the latest rules please visit the Turkish customs website

This is for information only and should not be considered to have legal basis. Where doubt exists appropriate legal advice should be sought.