Delivery Options

Putting technology at our customers fingertips 

Your customers get full visibilty of their parcels from order through to delivery with our UK and international delivery notifications and interactive options.

UK

Our UK delivery options allows us to send emails or texts to your customers to let them know when their parcel will arrive including the drivers name and a one-hour delivery window. The notification will include what we’ve done with their parcel if they weren’t at home when we tried to deliver. If the delivery arrangements aren’t convenient, they can use our interactive options to tell us to deliver on a different day or to a different address. If we can’t deliver as planned, we will let customers know why there is a delay, and whether to expect their parcel later today or tomorrow.

Inflight Interactive Options Available;

• Deliver to a neighbor (choosing before hour delivery slot)
• Deliver to a local post office (choosing before hour delivery slot)
• Deliver tomorrow
• Deliver the day after tomorrow

For more information and how to set this up on your account, please contact your account manager.

Europe

Our interactive delivery notifications are available across Europe (Belgium, Austria, Germany, Denmark, Spain, Poland, Portugal, Bulgaria, France, Czech Republic, Slovakia, Hungary, Greece, Croatia, Finland, Romania, Netherland, Italy, Luxembourg, Slovenia). In Ireland we offer email notifications at present with full inflight options being delivered in 2020.

Our inflight options provide many benefits for the sender and recipient, improving first time delivery and thereby customer enquiries. An all-round improvement in customer satisfaction. Convenient delivery to suit the recipient gives them the opportunity to tailor their delivery experience in their domestic language. Customers can choose from a variety of options, for example:

• Deliver on a defined date
• Deliver to new address
• Pick up from depot or parcel shop

Click here for a ‘How to Guide’ for enabling the service on your account.

Rest of the world (ROW)

In more than 150 destinations outside of Europe, we offer email notifications with status updates in a choice of 11 different languages to your overseas customers. Available with our globalpriority service.

Our notifications can benefit the sender by keeping your customers informed and offering them choice, convenience and control. It also gives your customers added confidence and peace of mind when buying goods overseas. The timely notifications increase visibility of the parcels delivery and increases your customer confidence with a more informed personal delivery and allowing them to get on with their day.

The recipient has a choice of 7 email notifications;

• Parcel dispatched
• Departure from UK
• Arrival in destination country
• In customs (where available)
• Due for delivery today
• Attempted Delivery
• Successful Delivery

For more information and how to set this up on your account, please contact your account manager