Fraudsters and criminals want to lure you into giving them something which they can use to their advantage.

In a scam email or text message, their goal is often to convince you to click a link (this is known as ‘phishing’). Once clicked, you may be sent to a dodgy website which could download viruses onto your computer, or steal your passwords and personal information.

Over the phone, the approach may be more direct, asking you for sensitive information, such as banking details

Don’t fall for them. If you’re ever in doubt, you can report them to our dedicated team and delete them from your inbox or message / call history.

We don’t ask our customer to pay a fee via either an Email or SMS, although you may receive a customs charge letter from Parcelforce informing you that you have customs duty to pay, these letters will display all of the official Parcelforce Worldwide branding, a 17 digit reference number to pay your charge and a Charge Parcel UPI (tracking number) which you can enter on www.parcelforce.com/track-traceOpens in new window or www.parcelforce.com/receiving/customs-chargeOpens in new window to confirm it’s validity.

Protect your information

Never send sensitive, personal information, security details or credit card numbers by email or text.

Never click on a link in an email if you are unsure about it, especially if it asks for personal financial information like your bank details. Top-tip – hover over a link before you click on it check if the website URL looks familiar or trustworthy.

Make sure you have a spam filter on your email account.

Check if the spelling, grammar, graphic design or image is poor quality. They may use odd 'spe11lings' or 'cApiTals' in the email subject to fool your spam filter.

Make sure you trust and recognise the sender. Fraudsters often use subjects or greetings that are impersonal and general, like “Attention Parcelforce Customer”. They may use a forged email address in the "from" field like "delivery@parcelforce.com". They may even use the Parcelforce logo. None of this guarantees the email has come from us.

Beware of fraudulent payment requests

Parcelforce does not handle cash on behalf of third parties.

If you are instructed by any third party websites or contacted by email to make a payment via Western Union money transfer to a Parcelforce account or agent, DO NOT make the payment.

If you receive a suspicious email or discover a Parcelforce branded website you believe to be fraudulent, please let us know by sending an email to reportascam@parcelforce.co.uk with the suspected link included.

See examples of typical scams to look out for here: www.parcelforce.com/scam-examplesOpens in new window