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  1. Making a compensation claim | Parcelforce Worldwide

    For Damage, Loss or Missing Contents claims, the lowest of the cost/sale price of the contents will be used to settle a claim subject to the maximum compensation available on the service used, allowing for wear and tear and depreciation (where appropriate). For more information on compensation entitlements, please view our enhanced compensation ...

  2. Lost Parcels - Parcelforce Worldwide

    If it still has not been located, please visit our making a claim page where you will find help and information about how to proceed in making a claim. Created with Sketch. Created with Sketch. Close menu. We're using cookies. Cookies help us improve your Parcelforce Worldwide online experience. ...

  3. Conditions of carriage for our services can be found here.

    15. Claims for compensation and refunds. 15.1 All claims for compensation for loss or damage and refunds for delay must be made on a fully completed Parcelforce Worldwide claim form which must be received by Parcelforce Worldwide within the following timescales measured from the date of Despatch: 30 days for all UK services 15 days for ...

  4. How to use our services - Parcelforce Worldwide

    How to claim compensation 16 Compensation and refunds 17. We want to make it easy for you to send your parcels straight away. This guide is packed with handy tips and you’ll find advice on everything from packing your parcel and arranging a collection, to understanding your ...

  5. Making a compensation claim | Parcelforce Worldwide

    For Damage, Loss or Missing Contents claims, the lowest of the cost/sale price of the contents will be used to settle a claim subject to the maximum compensation available on the service used, allowing for wear and tear and depreciation (where appropriate). For more information on compensation entitlements, please view our enhanced compensation ...

  6. Making a compensation claim | Parcelforce Worldwide

    For Damage, Loss or Missing Contents claims, the lowest of the cost/sale price of the contents will be used to settle a claim subject to the maximum compensation available on the service used, allowing for wear and tear and depreciation (where appropriate). For more information on compensation entitlements, please view our enhanced compensation ...

  7. Problem or complaint - Parcelforce Worldwide

    For some complaints pertaining to the loss, damage or delay of your parcel, you will be required to submit a claim using our online claim portal. It is important to note that claims for loss, damage or delay will not be taken over the phone.

  8. Inclusive and Enhanced Compensation For Account Customers

    † Compensation for loss or damage is at the level set by the Road Haulage Association. # Enhanced compensation is available on request for pallets24, pallets48, and pallets72. ± Compensation for loss or damage is at the level set by “Convention relative au transport international de marchandises par route”.

  9. Making a compensation claim | Parcelforce Worldwide

    For Damage, Loss or Missing Contents claims, the lowest of the cost/sale price of the contents will be used to settle a claim subject to the maximum compensation available on the service used, allowing for wear and tear and depreciation (where appropriate). For more information on compensation entitlements, please view our enhanced compensation ...

  10. Making a compensation claim | Parcelforce Worldwide

    For Damage, Loss or Missing Contents claims, the lowest of the cost/sale price of the contents will be used to settle a claim subject to the maximum compensation available on the service used, allowing for wear and tear and depreciation (where appropriate). For more information on compensation entitlements, please view our enhanced compensation ...