Camping World

With superstores in Surrey and Sussex, Camping World was already taking the UK by storm when they launched online in 2007. They are now on track to achieve their aim to be the leading camping and leisure online retailer in Western Europe.

How Parcelforce Worldwide has made a difference

Camping World’s aim is to be the natural choice for camping and leisure products in the major markets of Western Europe. Michael Cloake, Business Development Manager, explains: “We know that to compete with local retailers, a fast and track-able insured delivery service is a must. So, the service we receive from Parcelforce Worldwide has been a key driver in our success.”

With international growth in sales of over 40% per annum, their export strategy is also on track. “We believe the quality of our customer service sets us apart,” says Michael. “To compete with overseas retailers, we ensure our parcels are despatched almost immediately to arrive within 48 hours and we have staff able to deal with enquiries in a variety of European languages.”

Parcelforce Worldwide collect from Camping World three times each week day, with an additional collection on a Saturday. “The frequency of collections helps our business run more smoothly and stops our warehouse getting clogged up. We have a brilliant relationship with the people at our local depot who are happy to receive parcels as late as 8:00pm at night.”

Michael has found the support of his Account Manager invaluable: “She always acts as an advocate of our business. In an industry which is perceived to be plagued by cowboy operators, she is a real honest broker and always exceeds our expectations.”

Free delivery is a huge selling point for online shoppers. Michael explains: “Thanks to the competitive rates we receive from Parcelforce Worldwide, we have been able to lower the threshold for free delivery and the extra orders this has generated has surpassed our estimations, which is excellent news for both businesses.”