Customs Advice

It is vital that you fully complete the necessary customs documentation when sending your parcel overseas. If you do not complete and sign the documentation as required, it increases the likelihood of delayed delivery or return of your items.

A customs pack (CP72) must be completed for all destinations worldwide when using our globalexpress service. This must include details of the contents, value and weight of your parcel, plus contact details for the sender and recipient, including a local phone number for international recipients.

Completing a CP72 for overseas parcels:

• Make sure a CP72 is correctly completed for ALL necessary destinations and services and is written legibly in English
• Parcels cannot be sent to PO boxes using globalexpress

How to complete a customs pack

(Please refer to the corresponding numbers on the customs pack image below)

1. You MUST include sender’s details in FULL

Full name; Address; Postcode; Telephone number

2. You MUST include recipient’s details in FULL:

Full name; Address; Postcode; Telephone number (local, not UK)

3. You MUST include a clear and detailed description and value of each item e.g.:

House Deeds (not just ‘Documents’)

Ladies leather jacket (NOT just ‘Jacket’)

It isn’t enough to state ‘Documents’ or ‘Gifts’.

For documents: use one of the following descriptions; Business correspondence, Personal correspondence, Financial statements or Legal documents. Alternatively add a full description of the type of document.

For mobile phones and other electronic devices. You MUST include  both the serial number and the IMEI number of the device on the CP72. 

4. You MUST include the item category and value

If the item is a document tick the ‘Documents’ box. Value type (e.g. £,$) must match that on the invoice and all other documents.

5. You MUST sign the form here.

After the Brexit Transition Period

The Brexit transition period ended at 11pm GMT on 31st December 2020.

At the end of the transition period, the EU will now treats UK goods or gifts imported from the UK as it does non-EU today.

This means the following for exports into the EU (NB this does not apply to customers sending items from Northern Ireland to the EU):

For all Parcelforce Worldwide export services, a CP72 Customs Declaration Form  will therefore need to be fully completed, written legibly in English, and affixed to your parcel.

If you are sending an item via our online booking journey, you will also be required to supply electronic customs content data. This contains information on the sender, recipient and contents of the parcel, and helps aid customs clearance.

The EU countries are:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands) and Sweden

Please note: VAT, duties and fees may also be applicable. Recipients will may need to pay these before they can receive the parcel. These charges will depend on the country you’re sending to, the value of the item you’re sending and whether it is a gift or commercial goods.

We will provide more information in due course. In the meantime, please keep up to date with the Government's advice on leaving the EU here.