What does the tracking description mean

If you have just tracked your parcel and you are unsure as to what your status or description means then we have included a summary of all the most commonly returned results. Just browse the table below and select the description that you are unsure of, you will then be taken to a page that will provide you with a full description of what it means. 

Status/Description

• Address Problem
• Address to collect from PO
• Advised
• Awaiting customs clearance
• Awaiting payment of charges
• Charges to be paid
• Collect from Post office
• Damage recorded
• Delivered
• Delivery attempted
• Forwarded for export
• Handed to RM
• Held
• In progress
• Loaded to delivery vehicle
• Parcel cannot be located
• Received from customs
• Redelivery scheduled
• Returned to sender

Location

• International hub
• National hub
• North West Processing Centre

If you still require further help, or your tracking description is not included in this table, then don't hesitate to contact us.