Explaining your customer service report

There is an explanation of the pricing columns in your customer service report:

Basic charge – this is the charge detailed in your contract for the consignment sent. If you have sent a consignment on a service that is not in your contract, the consignment will be charged tariff rate.

Special charges – this column details the following charges :

•          Return to Sender
•          Enhanced compensation
•          Booking in
•          3^rd party or return collections
•          Surcharge for items greater than our standard terms and conditions.

W/E hand Surcharges - – this column details the following charges :

•          Saturday delivery
•          Fuel surcharge

Zonal  surcharges- this column details the following zonal surcharges

•          Scottish Highlands and Islands
•          Northern Ireland
•          Isles of Scilly
•          Isle of Wight
•          Isle of Man
•          London congestion