Compensation

Inclusive and enhanced compensation cover

Compensation for loss and damage is included in the price you pay. This ranges from £25 to £200 per parcel, depending on the service used. Enhanced compensation is available for an additional fee to a maximum of £2,500. However, some items are excluded from compensation. Details about compensation cover and items excluded from compensation exclusions can be found here.

Refunds for delay and delivery speed guarantee exceptions

You may claim a refund of the whole or a proportionate part of the delivery charges if your parcel does not arrive at its destination within the specified timeframe. More information around refunds for delay can be found here.