• In order to ensure a delivery on time, please ensure that your parcel has the full, correct address, an email address in the correct format and a mobile or landline number for the intended recipient. This will help the delivery partner to ensure the parcel is delivered correct first time. This should be clearly marked on the parcel. 
• Timescales shown above do not include delays caused by destination country customs processes. Please be aware that customs could add additional time to your parcel delivery.

• The definition of 'working days' and other important information can be found here

• To avoid delivery / customs issues, our carrier partners request that a full name is mandatory for globalexpress parcels (e.g. Mr John Smith)
• globalexpress transit times are based upon collection times, sender and recipient locations.
• For details, please use the globalexpress calculator (via 'delivery' tab) here

[Note for awareness: the globalexpress calculator illustrates delivery speeds for parcels sent by account customers; parcels sent by retail channels may take longer and depend on posting method]

• If you are sending parcels to Malta that include lithium batteries there are additional rules that our partners need to have to be able to process – failure to do so will result in the parcel being returned to sender 
  • Parcels must be stackable (i.e. Outer packaging must be stable and not buckled or dented)
  • Contents must not be loose in the box or have substantial air gaps (i.e. where you can easily reach into / insert something into the package) 
  • An original Dangerous Goods Regulations (DGR) lithium sticker (i.e. UN3480 / UN3481) must be attached to the package – if copies / colour copies are used this will also be rejected
  • Nothing is allowed to be pasted over the DGR label, not even at the corners

• Exporting to Malta requires customs paperwork for most items from 01 January 2021
• In order to check that your items are not prohibited or restricted, please check our dedicated page here
• Should you require specific customs advice or the latest rules for Malta, please visit the Maltese customs website here

This is for information only and should not be considered to have legal basis. Where doubt exists appropriate legal advice should be sought. 

• Bank Holidays for this year in Malta can be found here
• Typical Non-Working Days in Malta are: Saturday and Sunday

• For all priority products, Malta currently has one delivery speed area