Help and advice
Enhanced Compensation
Please click here if you are a Parcelforce business account holder.
All of our express services include compensation cover ranging from £100 to £200 per consignment for loss or damage. You can find out more details on our Inclusive Compensation page.
If the value of your parcel exceeds this, you can take out our enhanced compensation cover for loss or damage, up to a maximum of £2,500 per consignment. Please note that musical instruments will only be covered up to the maximum amount of inclusive compensation included with the service and no enhanced compensation can be purchased on these items.
The amount of inclusive or additional cover varies per service. For additional items excluded from globalexpress please see our general conditions of carriage.
Providing the consignment has been packaged correctly, any compensation payable for damage to an item will be limited to the repair cost. If the item is lost, or damaged beyond repair, an independent agent may be used to supply a replacement – subject to the maximum compensation for the service used, allowing for wear and tear and depreciation where appropriate. The lowest of the cost/sale price will be used to settle a claim and VAT will be reimbursed where appropriate.
You can take out enhanced compensation for UK and International parcels by choosing the relevant options when you book your parcel online.
|
Services |
Maximum inclusive compensation |
Additional compensation available |
Maximum total cover |
Refund if not delivered on or before the stated delivery day, or later than the stated delivery time |
|
express9 |
£200 |
£1.80 for the first additional £50 cover* and £4.50 for every subsequent £100 cover |
£2,500 |
100% |
|
express10 |
£200 |
As above |
£2,500 |
100% |
|
expressAM |
£200 |
As above |
£2,500 |
100% |
|
express24 |
£150 |
As above |
£2,500 |
50% |
|
expresssunday |
£150 |
As above |
£2,500 |
50% |
|
express48 |
£150 |
As above |
£2,500 |
25% |
|
express48large |
£150 |
As above |
£2,500 |
25% |
|
globalexpress |
£200 |
As above |
£2,500 |
100% |
|
irelandexpress |
£200 |
As above |
£2,500 |
100% |
|
globalpriority |
£100 |
As above |
£2,500 |
25% |
|
globalvalue |
£100 |
As above |
£500 |
N/A |
|
globaleconomy |
N/A |
N/A |
N/A |
N/A |
