Service Updates

We are temporarily experiencing issues with deliveries / collections today due to local issues such as adverse weather or other local issues.

We are sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the depots most impacted here: 

• Edinburgh
• Glasgow
• Hatfield
• London East
• London South East
• Medway

If you need to collect an item for which we've left an 'attempted delivery' card, you can collect your item from the depot indicated on the card that was left along with a form of ID.

Delivery delays are expected in the Preston area due to a road traffic accident resulting in the closure of the M6. The following postcodes are affected.

• LA
• FY
• PR

Angola Post have informed us that postal operations will be temporarily affected by a public administrative suspension on the 24th and 25th of November 2025 in connection with the seventh African Union–European Union Summit.

Enhanced security and road restrictions will impact on all postal operations and delays are likely to be observed as a result during this period.

There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021. 

However, Afghanistan currently can be reached via our globalexpress service. 

CapeVerde Post have informed us that following the storm and heavy rains that hit São Vicente Island on the morning of the 11th of August 2025, the post offices are temporarily closed.

The processing and delivery of all mail will be affected with delays expected as result till normal operation can resume.

Canada Post have informed us that an agreement in principle has been reached with the Canadian Union of Postal Workers (CUPW).

Whilst this is progressing and as the parties work to finalize the agreements for signing all parties have agreed to suspend all strike activity.

The Democratic Republic of Congo Post have informed us that due to the ongoing conflict in the east of the country, postal operations are severely disrupted with North Kivu, South Kivu and Ituri impacted.

Mail movement is severely impacted and this has led to considerable delays. The post have implemented temporary suspensions in the processing of all mail while it is actively exploring alternative solutions.

Egyptian Post have informed us that they are currently experiencing a technical issue that is affecting the receipt, processing and dispatch of mail. As a result of this disruption they are unable to operate certain systems as normal.

Delays may be observed while they work on resolving the issue.

Due to the situation in the region currently and a number of flight cancellations we are not currently able to accept traffic for this destination. 

Any items already posted and in the pipeline will be returned to sender. 

Indonesian Post have informed us that extreme weather conditions in the Aceh Province on the 28th and 29th November 2025 has affected road access and the distribution of postal items along several major routes.

Many major roads and bridges have been damaged and significant flooding is disrupting the movement of operational vehicles.

As a result delivery delays may be observed in affected areas where flooding and landslides occurred:-

• Bireuen (collapsed bridges on Jalan Medan–Banda Aceh and Jalan Raya Bireuen–Takengon)
• Lhokseumawe and Aceh Utara (several sections inaccessible owing to flooding)
• Aceh Timur (passable only for heavy vehicles because of flooding)
• Aceh Tamiang, Bener Meriah, Aceh Tengah, Gayo Lues (routes disconnected)
• Aceh Tenggara (severe landslide damage)
• Nagan Raya and Aceh Singkil (collapsed bridges and damaged roads)

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Jamaica Post have informed us that while it remains in a recovery phase following the passage of Hurricane Melissa it has resumed the acceptance and processing of international and domestic mail services.

However, delays are still to be expected as there has been severe damage to road infrastructure and telecommunication services.

Japan Post have updated that the situation has now improved after the impact of the earthquake in January but there is still a lot of rubble in certain areas which continues to effect their operation.

The postcode areas which remain affected are 9270000 – 9289999 and delays may be experienced as result.

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Nepal Post have informed us that nationwide protests held on the 7 and 8 September 2025 have resulted in severe damage to infrastructure across the country. Many government entities, including Post have been affected.

Subsequently the Post office has suspended postal operations and are currently in the process of gradually restoring their operation.

Although normal conditions have not yet been fully restored, some services are now being provided from Kathmandu and other post offices across the country with limited resources, and using temporarily established facilities as the current situation demands.

As a result, delays are likely until normal conditions resume.

PhilPost have provided an update on the ongoing impact of Typhoon Opong, which made landfall in Eastern Samar on the 25 September 2025. The typhoon has affected several regions across the country and as a result, postal services in the affected areas are still facing delays in mail collection, processing and delivery until further notice.

The affected areas are:-

Antique, Oriental Mindoro, Iloilo, Samar, Bicol, Biliran Negros Occidental, Aklan, Masbate, Zamboanga City, and Northern Cebu. The entire Eastern, Central and Western Visayas regions and the city of Baguio

Earthquake

PhilPost has informed us that a 6.9 magnitude earthquake impacted the CEBU province on the 30th September. A 7.6 magnitude earthquake then struck the province of Davao Oriental on the 10 October 2025.

As a result, damage to various facilities and infrastructure in the region has been reported and may result win postal service delays in in the region.

Korea Post have informed us that a fire at a major national server facility on the 26 September 2025 has disrupted the entire postal network.

The damage from the fire is significant, and full recovery is not expected in the short term. All Korea Post service and call centres are affected.

As a result, delays are expected and the post is unable to verify the status of items until further notice.

Thai Post have informed us that heavy rains in the northern and upper central parts of Thailand along the banks of the Chao Phraya River and the Tha Chin River has caused flooding in various areas.

This has resulted in road blockages and has caused delays in the delivery of all postal items in the affected areas:

11000, 11003, 11120, 11130, 11140, 11200, 11300, 11400, 12000, 12160, 13000, 13110, 13120, 13160, 13190, 13320, 13250, 13290, 14000, 14130, 14140, 16000, 16110, 16120, 17000, 17150, 60120, 60130, 60170, 60250, 64000, 64120, 64130, 64140, 64170, 64190, 64210, 65140, 66140, 66190, 66220, 73120, 73130, 73190, 73210, 80XXX, 90XXX, 91XXX, 92XXX, 93XXX, 94XXX, 95XXX and 96XXX

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender. 

However, Yemen currently can be reached via our globalexpress service. 

We are still despatching items to Belarus however dispatch is once a week via a transit destination therefore longer transit times should be expected. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward. 

Globalexpress suspension
Service is currently suspended until further notice. Any shipments already in transit are likely to be returned. 

Earthquake and Volcanic Activity 

Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024. 

It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months. 

Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available. 

Our service to Ireland is operating as normal. Items that require the payment of import taxes may take longer to be delivered as this is required before items are released from Irish customs.

Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows:

• Where a mobile number and /or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee.
• Where just the address has been provided, the recipient will receive a letter.

In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification. All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.

Israeli Post have informed us that Israel declared a state of emergency as of Friday, the 13th June 2025 until further notice.

We have now reinstated our services to Israel but please note that due to the current situation in the region customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Post Italiane have informed us that the Cagliari - Elmas Airport will be closed during the evening for the coming weeks and until further notice.

As a result, all mail/parcels destined for the Sardinia region may be subject to delays.

Strike

Post Italiane have informed us that Italian unions have confirmed a 24-hour strike, on the 28th of November 2025 which will impact all postal activities, aviation and airport services.

As a result, there is a risk of flight cancellations, delays and disrupted airport services during or immediately after the strike.

Norway Post have informed that a landslide occurred near Levanger on 30 August 2025, in a geographically narrow part of the country. As a result, north-south road and rail connections are closed until further notice, dividing the country in two.

The affected postcode areas are 7600–8299 and 8600–8999. Disruption to the transportation of inbound mail to these areas from postcodes 0001–7599, as well as outbound mail from postcode areas 7600–8299 and 8600–8999, is causing a one-day delivery delay.

Portugal Post have informed us that Menzies, the company who provide local ground handling services have announced strike action at Portugal’s mainland airports during July and August. Schedule as follows:

• From 00.00 on 25 July to 24.00 on 28 July;
• From 00.00 on 8 August to 24.00 on 11 August;
• From 00.00 on 15 August to 24.00 on 18 August;
• From 00.00 on 22 August to 24.00 on 25 August;
• From 00.00 on 29 August to 24.00 on 1 September

As a result, disruption to both inbound and outbound mail services is to be expected during and immediately after the strike dates.

Slovakia Post has informed us that the situation locally regarding foot-and-mouth disease has improved significantly. However, the full restoration of postal and logistical services will only be possible once the emergency has been completely and officially terminated.

As this is not yet the case, some residual preventive and localized measures may still remain in place and therefore may contribute to some local delays.

Areas affected are:

• Medveďov - 930 07
• Ňárad - 930 06
• Baka - 930 04
• Malá Lúč - 930 03
• Plavecký Štvrtok - 900 68

We continue to make regular mail despatch to Ukraine via our Postal Partners. In the absence of air transport, they have rebuilt their international logistics network using road line haul and trains to convey postal items to, and from airports outside of Ukraine. In areas without active hostilities, all Ukrposhta post offices will remain open. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally delays are still likely to be experienced until further notice. 

Globalexpress  

This service is currently suspended until further notice. Any shipments already in transit may be returned. 

There remains a number of areas that Ukrposhta are currently unable to service. For the latest view on accessible postcode and service areas please refer to:

services.ukrposhta.com/postindex_new/upload/Available_codes(Ukraine).zip

This is updated every Sunday. This list does not contain all existing postcodes but only those where mail acceptance and delivery services are available at a given time.

Recent changes in customs clearance processes mean that we continue to implement further system updates to support our europriorityimport service. 

Our europriorityimport service will be temporarily unavailable from 18 January 2021 until these updates are completed. We will keep you updated on the progress of this. 

Guidance on the required customs data and documentation can be found here. 

We apologise for any inconvenience caused. Thank you for your patience and understanding. 

We may need to return your parcels for one of the following reasons: 

1. Insufficient Customs data and/or export documentation provided. 
2. Sending Prohibited or Restricted Goods 
3. The item could not be delivered in destination country.