Sooooooooo many ways we can help you grow your business

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Two names,
one great-value reliable service.

Parcelforce and Royal Mail are known and trusted throughout the UK, and deliver that same doorstep experience across the world.

So many reasons to trust us to deliver. From Sunday delivery to doorstep returns, international shipping for parcels both big and small, green initiatives your customers will love and friendly local expertise – to keep your customers coming back for more.

When your business relies on quick, convenient delivery and returns, we’re the safest (and friendliest) pair of hands around.

We deliver every day
(even Sunday)

Your shoppers don’t take a day off, so neither do we. You can now trust us to deliver every day of the week – including Sunday.*

With Parcelforce and Royal Mail, you get the best of everything: send all sizes and weights with next day delivery, tracked or express timed options.

81% of UK online shoppers think it’s important to receive information about the progress of their parcels,** so we’ll provide your customers with tracked notifications along the way, and options to change their delivery day or destination to a nominated Safeplace or neighbour if they’re not going to be home.

*Only available with Parcelforce Express Sunday and Royal Mail Tracked® 24 high and low volume services.
**Delivery Matters UK, 2020. Independently conducted by Trinity McQueen.

From little packages to heavy boxes
(and everything in‑between)

Parcelforce
express delivery

  • Timed next day delivery
    by 9am, 10am or noon, or delivery within one or two working days
  • Inflight delivery options
    giving customers more control, for improved first-time delivery success
  • Total delivery clarity
    with a named driver and 1-hour delivery window notification
  • A generous size and weight allowance
    so you can send parcels of up to 30kg, no problem
  • Perishable goods
    build loyalty with your foodie customers with next day perishables delivery
  • Photo on delivery
    available on request.

Same day delivery

  • Perfect for urgent items
    that just can’t wait.

Royal Mail
Tracked® delivery

  • Fast and cost-effective
    with 24 and 48 hour delivery aims
  • Inflight delivery options
    giving customers more control, for improved first-time delivery success
  • Simple delivery notifications
    providing a predicted day of delivery and an estimated window from 2 hours
  • Click & collect option
    from a Royal Mail Customer Service Point or local Post Office
  • Photo on delivery
    provides proof of receipt for added peace of mind.

Guaranteed Delivery

  • Ensures item arrives by 9am or by 1pm
    the next day with a money back guarantee.+

Untracked option

  • Two great value options
    with a 24 and 48 hour delivery aim and online confirmation.

+ Exceptions apply. We deliver throughout the UK but there are restrictions to delivery guarantees in some areas.
See Appendix A: Delivery Speeds in the UK parcels services user guide for full details.

And relax.
Our posties will collect your returns

Did you know? 3 in 5 online UK shoppers wouldn’t return to a retailer after a difficult returns experience.+

We offer proof of posting, end-to-end tracking and a 24 or 48 hour delivery aim with Royal Mail Tracked Returns®. So, you can reassure shoppers their item is en route (hello speedier returns!), and relist and resell items faster.

With our Parcel Collect service, your customers can pitch up in their PJs as our trusty posties will collect their returns from the doorstep.

Or if they’re happy to drop off, they can choose from 1,400 Parcel Postboxes (open 24/7) or go label-less at their local Customer Service Point or Post Office.

Returns that practically send themselves

  • Effortless returns
    with Parcel Collect, we’ll pick up returns from the doorstep or from a nominated Safeplace. Plus, coming soon, our posties can even bring a label
  • Printer-free returns
    with Labels to Go your customers just bring their QR code to a Customer Service Point or local Post Office and we’ll print their label
  • Easy returns drop off at your customers’ convenience
    via our secure nationwide of Parcel Postboxes.

+ Delivery Matters UK, 2020. Independently conducted my Trinity McQueen.

We’re trusted on doorsteps the world over

We partner with local postal carriers worldwide to deliver a great doorstep experience to overseas customers.

Not only are these carriers known and trusted by global shoppers, their knowledge helps to increase first time success and local language notifications add extra peace of mind.

Our range of Import One Stop Shop (IOSS) solutions will help you avoid delays and extra charges so you can ensure a smooth delivery experience for your European customers too.

Parcelforce global
express and priority delivery

  • Express delivery from next day
    offers delivery by 10am to the USA, Canada by noon or Europe by close of play
  • Priority worldwide delivery
    from 2 working days
  • A generous weight allowance
    for parcels up to 30kg
  • A generous size allowance
    lets you send parcels up to 1.5m in length, no problem
  • Put your customers in control
    with inflight delivery options throughout Europe
  • Award-winning dashboard †
    for self-service tracking and reporting, providing a single view of all your deliveries.

Royal Mail International
Tracked delivery

  • Full item visibility
    with tracking updates and confirmation of delivery across 80 e-commerce countries+
  • Track like a local
    and let your customers follow their parcel’s progress on the local postal provider’s website
  • Streamlined despatch
    via our dedicated Heathrow Worldwide Distribution Centre, plus priority handling within the overseas network
  • Compliant customs data
    via our shipping solutions such as
    Click & Drop® will help you avoid delays
  • Up to £100 compensation
    for lost or damaged items means
    you can confidently replace items.

Untracked delivery

  • Great value reach
    to over 230 countries and territories worldwide.

+ Dependent on destination country scanning capability.

† Best Customer Experience winner at the Delivery Excellence Awards 2020.

Your parcels are in good hands with us

Whether you’ve dipped a toe into recycling or gone all in with a sustainable strategy, it makes sense to choose more eco-friendly and ethical shipping for your deliveries and returns.

Customers are leading with their feet, and choosing brands that provide greener products and supply chains, and clearly support their people in the workplace.

We’re the greenest carrier in the UK+

  • Foot-forward delivery
    Around two thirds of parcel deliveries are made purely by foot or through a park and loop method, giving us the lowest carbon footprint per parcel of any major UK delivery company+
  • Sustainable journeys
    offer customers the chance to return at the same time as we deliver, with Parcel Collect
  • A growing electric fleet
    of over 3,300 vehicles with plans to grow to 5,500 by Spring 2023
  • Cleaner energy
    with 100% renewable electricity across all our buildings
  • Net Zero
    10 years sooner than most of our competitors – we’re aiming to decarbonise by 2040
  • Reduced emissions
    by moving more mail by rail and reducing the number of our flights

Let’s talk about our people^

  • 1 in every 175 people in the UK
    are employed by Royal Mail
  • Award-winning mental health
    and wellbeing strategies in the workpace
  • We believe in paying a fair wage
    rather than paying per parcel delivered
  • We’re a committed equal opportunities employer
    and support the Government’s mission to have a million more disabled people in work by 2027
  • We’re part of the community
    and are committed to giving back,
    by being involved in projects
    that make a real difference
  • Our Parcelforce drivers
    stay with us on average for 9 years
  • We're striving to be more
    representative with
    33% female board representation
    as our target for 2025.

+ When measured in terms of the CO2e emissions per parcel reported by the UK parcel delivery companies who currently publicly report these statistics.

^ Royal Mail Environment, Social and Governance Report 2021-22.

Marketing that delivers

Whether you’re looking to increase brand awareness, grow your customer base or simply remain front-of-mind with existing customers, mail could be the answer.

A whopping 94% of advertising mail is engaged with,+ so whatever your business goals, your marketing is in safe hands with our specialist mail services.

Hybrid Mail

  • Save time and money
    with a digital solution that allows your team to upload mail directly to our servers from home
  • We’ll take it from here
    to process, print and deliver
    your mail to the door.

Partially Addressed Mail

  • Location-specific targeting
    to reach small groups of carefully
    selected households
  • No personal data required
    as we’ll deliver to homes rather
    than individuals.

Door to Door

  • Precise targeting
    by location or demographic,
    to over 31 million addresses
  • No personal data
    we’ll deliver leaflets, flyers and
    brochures directly to customers’ homes.

Addressed Advertising Mail

  • Strengthen relationships
    with current customers,
    to prompt them online or in-store
  • Grow your business
    with precision targeting
    to expand your brand reach.

+ JICMAIL Q1 2019 – Q4 2020.