Query an Existing Claim

Providing evidence to support your claim

If you have not been able to provide all evidence to support your claim at the time of submission, we may contact you via email to request you provide this. You may simply reply to the email we have sent you, attaching the requested information, so the team can process your claim as quickly as possible.

To send evidence to be attached to your claim, please email parcelforce.claims@parcelforce.co.uk with the details attached, ensuring you provide your claim reference number in the subject or body of your email.

Contact the claims team

You can query your claim with us via email or via Live chat for immediate assistance. Live chat is available during our office opening hours, 8am – 6pm Monday to Friday. Our contact details are below.

  • By Email:You can email the claims team at parcelforce.claims@parcelforce.co.uk. Please remember to provide your claim reference number in the subject or body of your email.

  • Post:You may write to us at the address below:

    Parcelforce Worldwide Claims Centre
    PO Box 491
    Wakefield
    WF1 9AP

Appeal a Decision

If you are unhappy with the decision reached on your claim, you can submit an appeal within 30 days of the initial decision of the claim.

Appeals must be made in writing and include any additional evidence (such as photos or receipts) to support your case. Ensure you have fully explained and articulated the points you want the Appeals Manager to consider when reassessing your claim.

In your appeal, consider providing some mitigating reasons in your appeal why you feel the claim should not have been declined. Provide as much detail as to the reasons why you believe the claim is valid. Additionally, include any discussions you have had with our staff.

The more detail you provide in your response gives the Appeals Manager a better understanding of your argument.